This is wonderful news for the tourism industry in Australia, as although many people can travel overseas too if they want to, the costs for international flights are still quite high. To be closer to family and make the most of the holidays, we anticipate that many Australians will be travelling locally and interstate, keeping our Aussie hotels busy!
So, how can hotels prepare for summer tourism this year? Here are our top tips:
Our holiday season falls in summer so it’s important that our teams are keeping hydrated and well fed. You can’t pour from an empty cup! Balance is crucial and all employees deserve to maintain the same amount of energy input as they are expected to output.
Of all times, now is the most important to make sure you are bringing the best energy possible to guests. This can be as simple as always passing by and interacting with a smile, as well as being eager to help and accommodate your guests. Good customer service and personable interaction does not go unnoticed, especially now as customer service has changed so much in the past few years.
Further to being friendly, it can be helpful to engage with guests such as asking them how they are and where they are from. Holiday goers will definitely appreciate any personal touch or friendly communication.
From an operations point of view morning meetings and team engagement overall are the keys to a successfully run holiday period. Morning meetings allow you to brief everyone and enhance transparent communication so there is little room for error and more space to collaborate and work together.
Keeping your team engaged is also vital, as the more engaged and happier your team is the more quality work they can provide. An engaged team are people who will want to do a great job for your organisation.
As an example, at ahs hospitality, we focus on employee engagement in several ways. We offer:
We hope you are just as excited for this year’s holiday season as we are! For more information, to discuss tourism preparation in more detail, or for recruitment and employment services you can reach out to the relevant office here.
"Powering the industry with expertise, innovation and integrity, with people at the heart of all we do."
ahs hospitality acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.
ahs hospitality | All Rights Reserved 2024 | Privacy Policy | Site Map | Powered with 💙 by Shazamme.com