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Get to Know our ahs hospitality NSW/ACT Team: Interview with Abraham Dow

Camilla Yang • May 9, 2024

Get to Know our ahs hospitality NSW/ACT Team: Interview with Abraham Dow

ahs hospitality have proudly been providing trusted outsourced housekeeping services to the Australian Market since 1993. We sat down with Abraham Dow (Abe), General Manager NSW & ACT to get to know more about his team and the housekeeping operations he is leading from our Sydney office.

ahs hospitality: Who is in your team?


Abe: I have three Operations Managers, Jyoti, Imran & Thomas, who support our amazing Housekeepers at our hotel client sites across NSW and ACT. Most of us are based in the Sydney office where we also collaborate with our HR, Safety and Marketing teams.


ahs hospitality: For how many years has your longest hotel client in NSW/ACT been with ahs hospitality? What do you think is the secret to our success?


Abe: 24 years is our oldest contract, which is a remarkable feat as ahs hospitality just celebrated their 30 years in operation in Australia! Our key to our business success lies in our adeptness at connecting effectively with both internal and external stakeholders fostering strong relationships in the hospitality industry.


ahs hospitality: What is the hospitality industry like in NSW, in particular the hotel industry?


Abe: The hospitality and accommodation sector has continually demonstrated remarkable resilience, evidenced by absorption of large volume new stock into the Sydney market, with minimal impact to occupancy and rate. Nonetheless, the upcoming off season could challenge Sydney's CBD and surrounding suburbs as demand extends outward.


ahs hospitality: How beneficial are the large number of international artists to the hotel industry in NSW, Sydney in particular?


Abe: External demand drivers are incredibly important showcasing Sydney as a fantastic destination and bringing the economic upside e.g. ‘swiftonomics’ we saw with Taylor Swift’s The Eras Tour. The value to hosting economies cannot be ignored as patrons spend on additional services outside of the event like accommodation, restaurants, shopping, and hairdressers. It is a significant and powerful economic driver. 


ahs hospitality: How do you think ahs hospitality’s Labour Hire Solution will benefit hotels across NSW/ ACT?


Abe: The ability to engage with trained outsourced housekeeping labour instantly through ahs hospitality’s Labour Hire Solution for a hotelier reduces risk from the daily operation and can have commercial upside. Utilised as an off-season strategy to reduce or not replace headcount can have a commercial upside knowing that any spikes in occupancy can be managed without the need to spend on recruitment and the associated hidden costs.


ahs hospitality: What do you do as a team to ensure operational success?



Abe: We strive for excellence at our hotel client sites, focused on operational discipline and open communication. Our goal is simple - provide exceptional housekeeping services that can be relied on day in day out.


ahs hospitality: What activities do you do to bond as a team?


Abe: We like to reward and recognise with the team that make it happen, our Housekeeping Managers. We do this with morning teas, lunches and simply recognising how important they are to us.


ahs hospitality: If you can describe the NSW/ACT team in 3 words, what will they be?


Abe: Caring, trust & respect.


ahs hospitality: Why is ahs hospitality a great place to work?


Abe: At ahs hospitality, you create your own destiny. Whether you want to climb the corporate ladder or are happy doing your role we recognise and appreciate everyone, and we all have an equal voice.

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