This amazing individual helps to redefine the hospitality standards in hotels and demonstrates an unparalleled dedication to what he does! We sat down with Sanjay for a quick catch up the morning after the awards to ask him a few questions about his big award.
Sanjay Kedar: Being nominated along with some of the best colleagues in the industry, a few of my mentors, and one of my past direct managers was such an achievement in itself! But to be recognised as one of the two recipients of Housekeeper Employee of the Year 2023 is extra special! It truly is a huge success for both the clients and guest expectations after the challenges in a post pandemic world and industry. It is indeed an amazing feeling that I have achieved such a milestone!
Simplicity is key, especially when it comes to managing hotel operational costs. Our labour hire solution operates on a straightforward hourly rate basis. This means that you only pay for the hours worked by our trained team members, with the minimum shift engagement of four hours. This allows you to tailor the staffing to support the specific needs of your hotel like public area, or room attendance while maintaining operational excellence in a transparent and cost-effective way so there is no hidden costs or surprises.
SK: I’ve been fortunate enough to work at a variety of deluxe accommodations, hotels, resorts, and boutique hotels including Adina Southbank, Peppers Docklands, Mantra in Lorne, The Olsen - Art Series, Novotel Preston, Jasper Hotel, and now at Sheraton Melbourne!
SK: Changes to satisfy the needs of clients, guests, and employes haven’t been so difficult. The expectations that we deal with daily can sometimes be a challenge, however delivering to the standard and achieving high scores in guest satisfaction is definitely an achievement.
The industry is becoming more competitive with each passing day and to keep up we have to learn, listen and adapt on a regular basis. I would say my approach to clients, guests, vendors, suppliers, and employees or associates has become more intellectual and collaborative over time as we work in close partnership to achieve goals.
SK: Housekeeping is all about people. I believe I am a people’s manager and I adapt people management traits mixed with emotional intelligence. If your colleagues and associates are happy, the numbers, be it productivity or quality, sparkle. So, I think there’s no real hard part to my job because the hardest thing I have already achieved!
SK: Being awarded the Sheraton Employee of the Year 2022 was the most memorable moment in the workplace. Being a contractor to the client but still achieving the award was something I never expected or will forget!
SK: Care for your tools and appliances and they will take care of you! Scheduled cleaning saves time and money. And see something, say something!
SK: Believe in your passion and make your passion your profession! I had been an IT professional, an IT Project Manager for 13 long years. My study was within IT and my Masters was in Information Technology, yet it wasn’t until I started working in hospitality as a Houseman that I developed passion and desire for different roles in the hospitality industry. Lastly, I believe no one cooks like me! I am a self-proclaimed chef!
Thanks for taking the time to tell us a bit about yourself Sanjay, we are so proud of your achievement and so lucky to have you as part of the ahs hospitality team, keep up the awesome work!
If you think you have what it takes to be our next housekeeping superstar, head to our website to check our vacancies. Providing the best outsourced housekeeping services to hotels is our core business, and our clients benefit from a range of support tools and services when they partner with ahs hospitality. With offices and senior management throughout Australia and New Zealand, we are always close by to offer support.
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